Cashin Telecom trading as SwitchTEL (“SwitchTEL”, “we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you use our website, contact us, request information from us, or use our services.

1. Who we are

Data Controller: Cashin Telecom t/a SwitchTEL
Email: info@switchtel.ie
Registered address: Birch House, Unit 7, Rosemount Business Park, Dublin 11
Phone: 01-8853000
Website: switchtel.ie

For the purposes of data protection law, SwitchTEL is the data controller of the personal data described in this Privacy Policy, unless stated otherwise.

2. What personal data we collect

We may collect and process the following categories of personal data:

Information you give us

• Name
• Company name
• Job title
• Email address
• Phone number
• Postal address
• Details contained in enquiry forms, emails or calls
• Any other information you choose to provide

Information we collect automatically

When you use our website, we may collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date/time of visits
• Referring website
• General usage and analytics data

Information related to customers and prospects

If you enquire about or buy our products or services, we may collect:

• Billing and account details
• Service address or installation address
• Contract and order information
• Customer support history
• Communications preferences

Cookies and similar technologies

We may use cookies and similar technologies to operate the website, remember preferences, analyse traffic, and improve performance. Where required, non-essential cookies should only be used with your consent under the GDPR/ePrivacy framework.

3. How we use your personal data

We use personal data for the following purposes:

• To respond to enquiries and provide quotations
• To provide and manage our products and services
• To communicate with customers and prospects
• To process orders, invoices and payments
• To provide customer service and technical support
• To maintain website security and functionality
• To improve our website, services and communications
• To comply with legal and regulatory obligations
• To send marketing communications where permitted by law or where you have consented

4. Our legal bases for processing

Under the GDPR, personal data must be processed on a valid legal basis. Depending on the situation, we rely on one or more of the following:

• Contract: where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you
• Legal obligation: where we must process data to comply with applicable law
• Legitimate interests: where processing is reasonably necessary for our business interests, such as responding to enquiries, operating our website, improving services, preventing fraud, and administering customer relationships, provided those interests are not overridden by your rights
• Consent: where we ask for your consent, for example for certain cookies or some marketing activities

These are recognised GDPR legal bases for processing personal data.

5. Marketing communications

We may send you information about our products, services or updates where:

• you have asked us for information,
• you are an existing customer and the law permits it, or
• you have given consent.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@switchtel.ie.

6. Who we share your personal data with

We may share personal data with trusted third parties where necessary, including:

• IT and website service providers
• Hosting providers
• CRM and email service providers
• Payment processors
• Telecoms, installation or service delivery partners
• Professional advisers such as accountants, auditors or legal advisers
• Regulators, courts, law enforcement or public authorities where required by law

We require processors acting on our behalf to handle personal data only on our instructions and with appropriate safeguards. The DPC provides guidance on controller-processor contracts and cloud providers, and the GDPR requires appropriate protections where processors are used.

7. International transfers

Some of our service providers may process personal data outside the European Economic Area (EEA). If we transfer personal data outside the EEA, we will ensure appropriate safeguards are in place, such as:

• an adequacy decision,
• the European Commission’s Standard Contractual Clauses, or
• another lawful transfer mechanism under GDPR.

The GDPR and DPC guidance require safeguards for transfers of personal data to third countries.

8. How long we keep personal data

We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, regulatory or reporting requirements.

Retention periods may vary depending on the type of data, but generally we keep:

• enquiry data for [insert period, e.g. 12–24 months] unless a business relationship begins
• customer contract and billing records for as long as required by law and business record-keeping obligations
• support records for as long as reasonably necessary to manage the customer relationship and resolve issues
• marketing suppression records as needed to respect opt-out requests

You should tailor these periods to your actual practices.

9. Your data protection rights

Under the GDPR, individuals have rights including:

• the right to be informed
• the right of access
• the right to rectification
• the right to erasure in certain circumstances
• the right to restrict processing in certain circumstances
• the right to data portability in certain circumstances
• the right to object in certain circumstances, including some direct marketing
• rights relating to automated decision-making, where applicable

The DPC explains these rights and how people can exercise them.

To exercise any of your rights, contact us at info@switchtel.ie.

10. Complaints

If you have a concern about how we handle your personal data, we would appreciate the opportunity to address it first. You also have the right to lodge a complaint with the Data Protection Commission in Ireland, which is the Irish supervisory authority for the GDPR.

Data Protection Commission
21 Fitzwilliam Square South
Dublin 2
D02 RD28
Ireland
Website: Data Protection Commission

11. Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. The GDPR requires controllers and processors to implement appropriate security measures.

However, no method of transmission over the internet or electronic storage is completely secure.

12. Third-party websites

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. You should read their privacy policies separately.

13. Children

Our website and services are not intended for children, and we do not knowingly collect personal data from children unless specifically required for a lawful and legitimate purpose.

14. Cookies

Our website may use cookies and similar technologies for essential site operation, analytics, preferences and marketing. Where required, we will ask for your consent before placing non-essential cookies on your device. You should also publish a separate Cookie Policy and use a compliant cookie consent tool if the site uses analytics, advertising, or other non-essential cookies. The DPC provides guidance on cookies and similar technologies.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

16. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact:

Cashin Telecom t/a SwitchTEL
Email: info@switchtel.ie